SIG Careers

SIG offers a fun work environment where we strive to push employees to reach their full potential and grow with us!

Awards we're proud of

BPTW_logo_2018_WINNER
2018 Baltimore Sun Top Workplaces
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BPTW_2014-18 (1)
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Why Work at SIG?

At SIG, we develop health and well-being strategies that lead to happier, healthier, more engaged and higher performing workplaces. We lead by example and that’s why we have been recognized regionally and nationally for our own commitment to being an engaging and healthy place to work.

Here are a few of the award-winning benefits and perks offered by SIG.
  • Flex Schedules/ROWE (Results-Only Work Environment)
  • Unlimited PTO for salaried employees
  • Employee Referral Program
  • Milestone Anniversary Recognitions
  • Community Service Committee – SIG Day of Service, multiple community service events throughout the year
  • Social Committee – Holiday Party, Halloween costume and pumpkin decorating contest, Easter Egg Hunt, Company Picnic, O’s Games, Purple Fridays, and much more!

Wellness

Well-being is part of everyday life at SIG. Wellness is not only part of our company’s value proposition, but it is part of our own corporate strategy.
Formed in 2007 and led by our Wellness Director, named by The Wellness Council of America as the Top Health Promotion Professional in the country, our wellness committee created a program to deliver programs and initiatives that help our employees make their health a priority. Our wellness focus is on total well-being, which includes our physical, social, community, and financial health.
Our Wellness Committee offers a wide range of wellness initiatives, including:
  • Onsite Health Education Workshops & Cooking Demos
  • Fitness Challenges
  • On-Site Fitness Classes
  • Chair Massages
  • Weekly Healthy Snacks
  • Health Screenings
  • Monthly Employee Newsletter
  • Thank You Cards

Open Positions

Account Coordinator

One of Baltimore’s Best Places to Work in employee benefits, SIG, seeks an organized, customer focused full-time Account Coordinator to provide administrative support to our team. We take a highly personalized approach to clients’ needs and create value through teamwork and a focus on excellence in all aspects of our business. 

Position requires a range of skills and traits including, but not limited to:

  • Assist internal team members by providing information and administering administrative needs.
  • Promote client satisfaction through responsiveness, innovation, creativity, and confidence.
  • Assist with general administrative support across functional areas.
  • Provide ongoing support to clients with the direction of the Account Manager.
  • Assist in preparing and proofreading materials and presentations.
  • Manage changes to existing presentations, handouts, and documentation.
  • Review and respond to any client issues, questions, concerns, or customer service inquiries.
  • Maintain the highest level of security and confidentiality regarding corporate and client-related information.
  • Other duties as assigned.

Required Education & Experience

  • Bachelor's degree in any relevant subject preferred. 
  • Past experience in an office/admin environment required.
  • 1+ year(s) of experience in human resources or healthcare industry helpful.
  • 3+ year(s) customer service experience.
  • Enjoys working in, and actively helps to support and cultivate, a collaborative team atmosphere.
  • Excellent time management skills and ability to prioritize work and multi-task.
  • Exceptional verbal, and written communication skills.
  • Strong organizational skills, attention to detail, and ability to successfully interact at all company levels while maintaining a high degree of confidentiality.
  • Can adapt to change and develop new processes in a fast-paced, ever-changing environment with enthusiasm.
  • Can work independently and see initiatives or issues through to completion.
  • Must be comfortable dealing with all kinds of people and have a desire to provide exceptional customer service.
  • Must be a highly productive, independent worker that can appropriately manage a fluctuating volume of work.
  • Courteous, professional and effective interaction with a variety of personalities.
  • Can adapt to change and develop new processes in a fast-paced, ever-changing environment with enthusiasm.
  • Computer proficiency with CRM databases and MS Office Suite, particularly Word, Excel, and Power Point.

Account Manager

One of Baltimore’s Best Places to Work in employee benefits, SIG, seeks an extremely detail-oriented, upbeat person to join SIG as an Account Manager to support clients using a strategic approach and establishment of strong relationships with our customers and vendors. We take a highly personalized service approach to clients’ needs and create value through teamwork and a focus on excellence in all aspects of our business. Position requires a range of skills and traits including, but not limited to:

Primary Duties and Responsibilities

  • The individual is required to be a self-reliant, highly efficient and organized person with strong problem solving, communication and interpersonal skills. Ability to anticipate and meet the assigned Account Executive’s and clients’ needs in a timely and professional manner to ensure favorable relationships and positive outcomes.
  • Ability to handle client and carrier/vendors questions daily; review proposals and assist the Account Executive’s with implementing additional lines of coverage, products and services.
  • Proactive customer service, telephonically or in person, on issues such as, but not limited to, benefits review, answering questions on benefits, eligibility, and claims. Review completed data to ensure accurate completion of required documents.
  • Perform client service functions in a timely, courteous and professional manner on a day-to-day basis, to include, but not limited to: responding to client questions, researching/investigating benefit issues and problem solving as required.
  • Verify commission schedules with carrier and have this documented in company database.
  • Assist in maintaining all renewal paperwork in the electronic files according to the approved naming convention.
  • Communicate in a timely, courteous and professional manner with clients, co-workers and carriers, to facilitate a productive environment and ensure proper administration of accounts, to include, but not limited to: rating and contract concerns, underwriting issues, claim situations, etc.
  • Obtain needed information for appropriate team member to produce professional documents to be presented to clients including renewal books, open enrollment materials, post open enrollment financials as well as mid-year check-ins.
  • Provide Account Executives with new and renewal proposals, coverage summaries and other pertinent information prior to client meeting.
  • Manage and work with internal non client facing team members within the allowed timeframe to ensure timely delivery.
  • Review the completion of the internal RFP process.
  • Coordinate renewal of existing business and implementation of new business, to include, but not limited to: collecting information from the client/prospect; reviewing quotes; ensuring administrative paperwork and applications are complete; submitting applications to insurance company for final rates, if needed, prior carrier terminations; ordering/preparing employee packets; review contracts; policies and booklets for accuracy.
  • Conduct open enrollment employee meetings and/or employee education throughout the year as needed.
  • Knowledge of compliance and Health Care Reform
  • Maintain necessary CE credit limit to ensure appropriate life & health license is kept active.
  • Ownership of the accuracy of all client materials.
  • Other duties as may be assigned.

Required Education & Experience

  • Bachelor's degree in any relevant subject preferred;
  • 3-5 years of hands-on insurance and customer service experience;
  • Excellent communication, project management, organization, and problem-solving skills;
  • Strong, clear written and verbal communication skills, plus good interpersonal skills including a collaborative approach to problem-solving and pro-active attention to the impact that financial decision may have on clients;
  • Experience working with and exposure to the broker side of the insurance industry helpful;
  • Strong experience developing relationships;
  • Experience collaborating with carriers and vendors; and
  • Good understanding of the interaction between the carriers, vendors and human resources functions, demonstrated success at working with HR as a peer.

Controller

One of Baltimore’s Best Places to Work in employee benefits, SIG, seeks an organized, team oriented full-time Controller. The Controller is part of a team that is responsible for the timely and accurate recording of the financial performance of SIG. Financial information reports are based on key performance indicators that are managed at the local and corporate level. This position includes weekly interactions with the Alera Group Accounting team at the corporate level to ensure accurate financial information is being conveyed timely. Success in the position is defined as leveraging procedures and communications with internal teams to generate and provide timely financial information so firm leadership can make informed business decisions as well as making the close and reporting processes more efficient and accurate. 

Duties & Responsibilities

  • Prepare of annual budget;
  • Review and record journal entries required to reflect the monthly activity;
  • Generate work-papers supporting the monthly close process and month end balances;
  • Review monthly accounting close process including analytical review of the monthly operating results to ensure accurate accounting records are maintained;
  • Re-forecast monthly budgets to incorporate historical results and future assumptions;
  • Supervise the billing of fees monthly, quarterly, annually in accordance with the respective service agreements;
  • Supervise the accumulation of permitted reimbursements from clients through the accounts payable process and bill these reimbursements to the clients monthly;
  • Prepare client compensation statements (prior 12-month, current status and rolling 12 months) to align with service agreements;
  • Proactive interactions with senior leadership to ensure client compensation statements are current and value add to the client relationship discussions;
  • Record, manage, and strategize carrier bonus activity;
  • Supervise of all accounts payable processed via the Concur application;
  • Reconcile revenue and expenses incurred as it relates to client service agreements;
  • Analyze a wide range of financial and accounting data and generate a variety of financial reports in a timely manner relevant to client acquisition and retention metrics, compensation for carriers, producer commissions and bonuses, and other matters;
  • Assist Alera Group Accounting team in the implementation of corporate policies and procedures such as invoice processing and intercompany transactions;
  • Implement, document, and maintain adequate and effective processes to improve the close and reporting cycles to ensure timely and accurate reporting;
  • Manage account payable / commission staff to ensure accuracy of payments to vendors and variable compensated staff;
  • Routinely produce accurate and timely financial information; and
  • Any other responsibilities that may be assigned from time to time.

Qualifications, Competencies & Requirements

  • 5+ years’ experience managing accountants and the accounting and finance process;
  • 3+ years in a position equivalent to a controller or higher responsibilities;
  • Bachelor’s degree in Business Administration, with an advanced degree a plus;
  • C.P.A is preferred, although not required;
  • Employee benefits industry knowledge a plus;
  • Excellent communication skills – written, verbal, and listening – and relates well to people at all levels of the organization;
  • High level of emotional intelligence combined with proactive and strategic interpersonal communications, information collection and evaluation, and workflow management;
  • Possess and use excellent strategic and analytical abilities, critical thinking skills, along with great judgment combined with great common sense;
  • Must be an energetic, solutions-oriented person with sound operational, hands-on skills, and a positive, entrepreneurial attitude;
  • Must be highly organized with meticulous attention to detail when handling multiple priorities and a strong sense of urgency;
  • Collaborate constructively and work well with staff at all levels of an organization;
  • Thrives in fluid, highly collaborative environments, can easily adapt to a range of workstyles, and remains calm under pressure.

Interactions

  • Employees and owners/executives at all assigned Alera firms;
  • Finance and Accounting team members at Alera Group corporate level;
  • Clients and other external stakeholders.
 
 

Financial Analyst

One of Baltimore’s Best Places to Work in employee benefits, SIG, seeks a collaborative, detail oriented, FINANCIAL ANALYST to join our team. We take a highly personalized approach to clients’ needs and create value through teamwork and a focus on excellence in all aspects of our business. 

Position requires a range of skills and traits including, but not limited to:

  • Bachelor’s degree and at least 1 year of experience in an analyst or finance role preferred;
  • High level proficiency in Microsoft Excel;
  • Comfortable and interested in working with numbers and data;
  • Outstanding organizational skills and attention to detail;
  • Strong communication & interpersonal skills, and adjusts easily to working well with a variety of work-styles;
  • Great, positive attitude and the ability to work under pressure.
  • Quick learner who meets deadlines or finishes work in advance of them;
  • Proficient basic computer skills, including Microsoft Word, Outlook and PowerPoint.

Specific Job Duties include but are not limited to:

  • Sending Requests for Proposals (RFPs) to insurance carriers;
  • Populating spreadsheets and templates with the information received as part of the RFP process above;
  • Effectively manage and organize email inbox, incoming quotes, and direct carrier questions to the correct Account Managers in order to process above requests;
  • Completing financial analysis for clients & generating a variety of different financial reports;
  • Loading information from received proposals in to payroll and benefits administration analysis templates;
  • Assisting with the completion of ad hoc projects as needed;
  • Partnering with Account Managers and internal team to accurately complete necessary projects; and
  • Assist in completing monthly carrier reporting for specified clients.